Privacy Policy

Last Updated: 10 April, 2025

1. Introduction

Flux is a mobile and desktop application operated by Hypha Labs Ltd located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services, including subscriptions, mobile apps, and desktop apps. By using Flux, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal and Account Information

• Authentication Data: We use Firebase and Auth0 for authentication.
• Billing Information: Collected via Stripe, including payment details and billing addresses.
• Contact Information: Such as your name and email address, which may be collected during account creation or when contacting support.

2.2 Usage & Analytics Data

• Geolocation Data: For analytics purposes and to help tailor product offerings.
• Device Identifiers: Collected from the devices you use to access our services.
• Calendar Data: When you integrate or import calendars (Google, Apple Calendar, Microsoft, etc.) into Flux Calendar.

2.3 Health and Wellness Data

• Health Data: Data from smart wearable devices that have connected to the app, such as health conditions, menstrual tracking, and other biometrics provided via integrations (e.g., Apple HealthKit, Oura, Garmin).

2.4 Tracking Technologies

• Cookies & Analytics Tools: We use Google Analytics and Firebase for analytics and to manage user sessions. Cookies and similar tracking technologies may be used to enhance your experience.

3. How We Use Your Information

• Account Management: For user authentication and personalized account services.
• Payment Processing: To manage subscription billing and process payments through Stripe.
• Product Personalization: To optimize and personalize your experience based on analytics and health data.
• Service Improvement: To analyze usage patterns and enhance our offerings.
• Compliance & Security: To secure our services and comply with legal obligations.

4. Data Sharing and Disclosure

Your data is shared strictly on a need-to-know basis:

• Third-Party Service Providers: Data may be shared with service providers like Stripe (for payment processing), Google Cloud Platform (for hosting and storage), Oura, Garmin, Apple HealthKit, and other integrations only as necessary for providing and supporting our service.
• Internal Use: Information is used internally for account management, product personalization, and improving our service.

Disclaimers on Third-Party Services: The performance, security, and privacy practices of third parties (Stripe, GCP, Oura, Garmin, etc.) are not controlled by us. Users are encouraged to review these providers’ own privacy policies and terms. We are not liable for the data they collect or process on your behalf without your consent.

5. Data Storage, Retention, and Security

• Storage Locations: Your data is stored on Google Cloud Platform servers located in the UK and USA.
• Retention: We retain your information for as long as you have an active account. You may request that your data be deleted at any time.
• Security: All data is end-to-end encrypted. No third party will have access to your data without your explicit consent. We implement industry-standard security measures to protect your information.

6. Your Rights and Choices

• Access and Correction: You can access and update your personal information through your account settings.
• Deletion Requests: You may request that your data be deleted by contacting us in-app or via our support email.
• Complaints and Inquiries: Complaints can be made directly within the app.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via email to the address on file and will become effective immediately upon posting the revised policy in the app and on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: help@hypha.nexus
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ